NEK Broadband
The Internet You Need ~ Built by Your Community
Effective August 16, 2024, NEK Broadband & CVFiber have united resources, expertise, and a shared commitment to deliver exceptional high-speed internet services to our 71 communities. Working together, we will be better able to support economic growth, community development, and digital equity across the Northeast Kingdom and Central Vermont.
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A collapsing barn located at 1691 West Barnet Rd. in Barnet, is posing an immediate risk to our backbone fiber. Our crews are taking immediate action to reroute the fiber because of trees nearby. This will require a hot cut, a process to safely disconnect and reconnect the new route across the street.
Customers across parts of Barnet, Peacham, Walden, and Danville will be impacted with a service outage scheduled for tomorrow (August 15th) from 8:00 am – noon as crews work to relocate the fiber. We will be sending out an alert when connectivity is restored.
We appreciate your patience as we continue to work through the destructive impacts from recent storms to our region.
Sincerely,
The NEK Broadband Team
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Questions Due: 8/15/24
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We wanted to provide an update on the storm damage in your area. Good news is that our Sutton and Lyndon cabinets are back in service with connectivity now restored for the majority of our customers. Please note that these temporary lines will be replaced in the future causing minor outages at that time.
Fiber replacement will continue where possible and as needed. The safety of our crews is our top priority. They will continue restoration work as soon as they are permitted back into other areas as roads are repaired, and power is restored.
The Sheldon Brook Road area in Lyndon requires 10-15 new poles to restore electric service before we can hang new fiber. This could result in lengthy service interruptions for customers located on the following roads:
If you are still offline, please report your outage: (877) 635-3423 or . If sending an email, please identify whether you currently have power to your premise.
We are committed to providing updates to our communities as the situation evolves.
Sincerely,
The NEK Broadband Team
With some utility poles set, we are in the process of putting in temporary connections through a stretch on Severance Hill Road in Lyndonville. This will help bring light back to the Lyndon and Sutton cabinets to bring service back to the majority of impacted customers.
With the immediate weather condition changing to heavy rain with thunderstorm activity and a high volume of heavy equipment delivering material to the site, restoration progress will continue tomorrow morning. We anticipate that service will be restored for many by around noon tomorrow.
A handful of customers on nearby distribution lines will take a longer period of time to restore as we wait for additional infrastructure to be built back to attach our fiber.
Thank you for your patience. Please stay safe as we help neighbors help neighbors.
Sincerely,
The NEK Broadband team
We have an outage affecting approximately 125 customers in the Lyndon, Sutton, Wheelock, Kirby, St. J, and Danville areas, as well as small parts of Walden, Burke and Concord that began at 9 am today. Yesterday’s torrential rains devastated the area with homes and roads being washed away and literally into the backbone of our fiber network. Today’s emergency cleanup and excavation work is impacting fiber service. Our crews are working to determine solutions as the infrastructure (poles) itself is no longer in place.
We are diligently working on getting service back up and running as quickly as possible – however the area has suffered major damage and we do not currently know the restoration time. Our website and social media will be updated as progress is made. Potentially impacted customers will also receive email notifications with updates. We appreciate your patience and understanding.
HERE is a link to the area where the fiber has been cut.
Sincerely,
The NEK Broadband Team