We want to provide an update after this morning’s fiber outage. With conduit repaired and new fiber placed, connectivity is expected to be restored this evening to customers connected to our Lyndon and Sutton cabinets.
Throughout the day, we also learned that customers connected to the Waterford cabinet would be impacted due to this emergency repair. Our team is prioritizing repair of these fibers. Connectivity should also be restored this evening for Waterford customers.
If you are still offline after 10pm, please report your outage: (877) 635-3423 or . If sending an email, please include your name and address so we can best assist. Thank you for your patience.
Sincerely,
The NEK Broadband Team