NEK Broadband

The Internet You Need ~ Built by Your Community

News

Customer Restoration Update (PM edition)

We want to provide an update after this morning’s fiber outage. With conduit repaired and new fiber placed, connectivity is expected to be restored this evening to customers connected to our Lyndon and Sutton cabinets.

Throughout the day, we also learned that customers connected to the Waterford cabinet would be impacted due to this emergency repair. Our team is prioritizing repair of these fibers. Connectivity should also be restored this evening for Waterford customers.

If you are still offline after 10pm, please report your outage: (877) 635-3423 or . If sending an email, please include your name and address so we can best assist. Thank you for your patience.

Sincerely,

The NEK Broadband Team

NEK Broadband Customer Outage Notification

Town excavators hit our fiber this morning while trying to repair the damage on Shadow Lake Road in Waterford. As a result, the fiber connection was severed to the Lyndon and Sutton cabinets. Repair crews are being coordinated. 

We will update as soon as we have more information. 

Sincerely, 

The NEK Broadband Team

NEK Broadband and CVFiber Merge

Effective August 16, 2024, NEK Broadband & CVFiber have united resources, expertise, and a shared commitment to deliver exceptional high-speed internet services to our 71 communities. Working together, we will be better able to support economic growth, community development, and digital equity across the Northeast Kingdom and Central Vermont.

Read the announcement here.

Final Merger Agreement

Customer Scheduled Outage Notification 8.15.24

A collapsing barn located at 1691 West Barnet Rd. in Barnet, is posing an immediate risk to our backbone fiber. Our crews are taking immediate action to reroute the fiber because of trees nearby. This will require a hot cut, a process to safely disconnect and reconnect the new route across the street. 

Customers across parts of Barnet, Peacham, Walden, and Danville will be impacted with a service outage scheduled for tomorrow (August 15th) from 8:00 am – noon as crews work to relocate the fiber. We will be sending out an alert when connectivity is restored.

We appreciate your patience as we continue to work through the destructive impacts from recent storms to our region. 

Sincerely, 

The NEK Broadband Team

Request for Proposal: RFP NEK 2024-08

Environmental Review

Please contact us at  . for bid sheets, maps, etc. Maps are available to those who have returned a signed confidentiality agreement.

RFP: NEKB Environmental Review

Deadlines:

Questions Due: 8/15/24

Answers Due by 8/19/24

Proposal Submission Deadline: 8/22/24

Customer Restoration Update 8.1.24

We wanted to provide an update on the storm damage in your area. Good news is that our Sutton and Lyndon cabinets are back in service with connectivity now restored for the majority of our customers. Please note that these temporary lines will be replaced in the future causing minor outages at that time.  

Fiber replacement will continue where possible and as needed. The safety of our crews is our top priority. They will continue restoration work as soon as they are permitted back into other areas as roads are repaired, and power is restored.  

The Sheldon Brook Road area in Lyndon requires 10-15 new poles to restore electric service before we can hang new fiber. This could result in lengthy service interruptions for customers located on the following roads:   

  • Red Village Rd, Lyndon
  • Sheldon Brook Rd, Lyndon
  • Simpson Dr, Lyndon
  • Sheldon Brook Rd, Kirby
  • Willey Farm Rd, Kirby
  • Sheldon Meadow Ln, Kirby
  • N. Kirby Rd, Kirby
  • Sugar Hill Rd, Kirby
  • Willoughby View Rd, Kirby
  • Kirby Mountain Rd, Kirby (north end)
  • Brookside Rd, Kirby
  • Town Hall Rd, Kirby

If you are still offline, please report your outage: (877) 635-3423 or . If sending an email, please identify whether you currently have power to your premise. 

We are committed to providing updates to our communities as the situation evolves. 

Sincerely, 

The NEK Broadband Team