NEK Broadband

The Internet You Need ~ Built by Your Community

News

Customer Maintenance Notification

We’ll be performing some brief maintenance on our systems throughout next week between the hours of 2:00 AM – 6:00 AM EDT. This maintenance is expected to last approximately 10 minutes while the system reboots.

During this time, you may experience a short interruption in service if you are a NEK Broadband customer. We apologize for any inconvenience this may cause. Our team will be working diligently to minimize downtime.

After the maintenance has been completed customers may need to power cycle local equipment to get back online. Unplug the power cord to your equipment including any routers you may use. Allow it to power down for a full 30 seconds before plugging it back in. The unit will then reboot and should be ready to use again within 2-3 minutes. 

We appreciate your understanding.

Sincerely,

The NEK Broadband Team

Peacham Cafe Celebrates Becoming NEK Broadband’s 500th Customer

DANVILLE – A dream has come true for the little Cafe in the center of the village of Peacham. The new WiFi provided through NEK Broadband provides access to high-speed internet for customers and for those who don’t yet have it available at their home. 

According to Cafe board member, Betsy McKay, “This Cafe exists because of community support to renovate the space. In addition, Friends of the Cafe supports it annually to keep the rent low, as well as pay monthly bills such as electricity, phone and internet. We are pleased to collaborate with NEK Broadband to provide reliable internet in our community space.”

The parallels between the community focus of the Peacham Cafe and NEK Broadband are strong. Every town in the Kingdom has a community representative on the Board of Governors. Ideas are discussed and decisions made, not just by staff, but by board members, as well.  

For NEK Broadband, reaching this milestone of 500 customers in August, after the 400th customer came online in July, represents more than just numbers. It is a sign that the idea of Communication Union Districts in Vermont works. We’ve moved far beyond the initial planning stages begun a few short years ago. The organization is successfully partnering with the Vermont companies hanging the fiber-optic lines on utility poles and installing the routers in homes. We’ve also set up the business systems to make sign-up and billing easy to understand.

Expansion will continue through the fall and winter months, as usual. The next few years will see many, many more people throughout the Kingdom connected to the educational, business, information, and fun resources they need. Additional funding sources for the expansion of the network are available and actively being applied for. The warehouse lot is packed with reels of fiber-optic line ready to be hung on utility poles. There are hundreds and hundreds of miles left to build and all the pieces are in place to succeed.

The place to find out whether service is already available at your location is get.nekbroadband.org. 

Customer Restoration Update (PM edition)

We want to provide an update after this morning’s fiber outage. With conduit repaired and new fiber placed, connectivity is expected to be restored this evening to customers connected to our Lyndon and Sutton cabinets.

Throughout the day, we also learned that customers connected to the Waterford cabinet would be impacted due to this emergency repair. Our team is prioritizing repair of these fibers. Connectivity should also be restored this evening for Waterford customers.

If you are still offline after 10pm, please report your outage: (877) 635-3423 or . If sending an email, please include your name and address so we can best assist. Thank you for your patience.

Sincerely,

The NEK Broadband Team

NEK Broadband Customer Outage Notification

Town excavators hit our fiber this morning while trying to repair the damage on Shadow Lake Road in Waterford. As a result, the fiber connection was severed to the Lyndon and Sutton cabinets. Repair crews are being coordinated. 

We will update as soon as we have more information. 

Sincerely, 

The NEK Broadband Team

NEK Broadband and CVFiber Merge

Effective August 16, 2024, NEK Broadband & CVFiber have united resources, expertise, and a shared commitment to deliver exceptional high-speed internet services to our 71 communities. Working together, we will be better able to support economic growth, community development, and digital equity across the Northeast Kingdom and Central Vermont.

Read the announcement here.

Final Merger Agreement

Customer Scheduled Outage Notification 8.15.24

A collapsing barn located at 1691 West Barnet Rd. in Barnet, is posing an immediate risk to our backbone fiber. Our crews are taking immediate action to reroute the fiber because of trees nearby. This will require a hot cut, a process to safely disconnect and reconnect the new route across the street. 

Customers across parts of Barnet, Peacham, Walden, and Danville will be impacted with a service outage scheduled for tomorrow (August 15th) from 8:00 am – noon as crews work to relocate the fiber. We will be sending out an alert when connectivity is restored.

We appreciate your patience as we continue to work through the destructive impacts from recent storms to our region. 

Sincerely, 

The NEK Broadband Team