My Account
Thank you for choosing NEK Broadband as your local, community-based, high-speed internet provider. We hope that you are enjoying your fiber internet service and all the benefits it brings. We appreciate the opportunity to serve you!
PAY ONLINE OR BY PHONE
To view your account, make a one-time payment, or register for a SmartHub account Online, click to be taken to our PAY MY BILL page. To access your account information by phone, simply dial 844.952.2404.
AFFORABLE CONNECTIVITY PROGRAM (ACP)
The Affordable Connectivity Program (ACP) is a Federal Communications Commission (FCC) program that helps eligible households afford the broadband they need for work, school, healthcare and more. The benefit provides a discount of up to $30 per month towards internet service.
To learn more about the Affordable Connectivity Program, visit our Affordability page.
Have Questions? We’re Here to Help!
Customer Service or Billing Questions
Call 877.NEK-FIBE(R) or 877.635.3423
Customer Service is available Monday-Friday, 8 a.m. – 5 p.m.
Technical Support
Call 877.NEK-FIBE(R) or 877.635.3423
Local Technical Support is available Monday – Friday, 8 a.m. – 5 p.m.
After-hours Support is available 24 hours a day on weekends and holidays.