We wanted to provide an update on the storm damage in your area. Good news is that our Sutton and Lyndon cabinets are back in service with connectivity now restored for the majority of our customers. Please note that these temporary lines will be replaced in the future causing minor outages at that time.
Fiber replacement will continue where possible and as needed. The safety of our crews is our top priority. They will continue restoration work as soon as they are permitted back into other areas as roads are repaired, and power is restored.
The Sheldon Brook Road area in Lyndon requires 10-15 new poles to restore electric service before we can hang new fiber. This could result in lengthy service interruptions for customers located on the following roads:
- Red Village Rd, Lyndon
- Sheldon Brook Rd, Lyndon
- Simpson Dr, Lyndon
- Sheldon Brook Rd, Kirby
- Willey Farm Rd, Kirby
- Sheldon Meadow Ln, Kirby
- N. Kirby Rd, Kirby
- Sugar Hill Rd, Kirby
- Willoughby View Rd, Kirby
- Kirby Mountain Rd, Kirby (north end)
- Brookside Rd, Kirby
- Town Hall Rd, Kirby
If you are still offline, please report your outage: (877) 635-3423 or . If sending an email, please identify whether you currently have power to your premise.
We are committed to providing updates to our communities as the situation evolves.
Sincerely,
The NEK Broadband Team