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With some utility poles set, we are in the process of putting in temporary connections through a stretch on Severance Hill Road in Lyndonville. This will help bring light back to the Lyndon and Sutton cabinets to bring service back to the majority of impacted customers.

With the immediate weather condition changing to heavy rain with thunderstorm activity and a high volume of heavy equipment delivering material to the site, restoration progress will continue tomorrow morning. We anticipate that service will be restored for many by around noon tomorrow.

A handful of customers on nearby distribution lines will take a longer period of time to restore as we wait for additional infrastructure to be built back to attach our fiber.

Thank you for your patience.  Please stay safe as we help neighbors help neighbors. 

Sincerely,

The NEK Broadband team

We have an outage affecting approximately 125 customers in the Lyndon, Sutton, Wheelock, Kirby, St. J, and Danville areas, as well as small parts of Walden, Burke and Concord that began at 9 am today. Yesterday’s torrential rains devastated the area with homes and roads being washed away and literally into the backbone of our fiber network. Today’s emergency cleanup and excavation work is impacting fiber service. Our crews are working to determine solutions as the infrastructure (poles) itself is no longer in place.

We are diligently working on getting service back up and running as quickly as possible – however the area has suffered major damage and we do not currently know the restoration time. Our website and social media will be updated as progress is made. Potentially impacted customers will also receive email notifications with updates. We appreciate your patience and understanding.

HERE is a link to the area where the fiber has been cut. 

Sincerely,

The NEK Broadband Team